Deliveries and Returns
Shipping Policy
At Ebenezer Commerce, we are committed to providing a smooth and reliable shopping experience. Please review the shipping information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders are not processed or shipped on weekends or U.S. federal holidays.
During periods of high order volume, promotions, or holidays, processing times may take longer. We appreciate your patience during these periods.
Shipping Times
Estimated delivery times may vary depending on the destination, shipping method, product availability, and carrier.
Typical delivery times are:
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Standard Shipping: 5–10 business days
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Express Shipping: 2–5 business days, when available
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Delivery estimates begin after the order has been processed and shipped.
Please note that delivery dates are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on the shipping destination, order size, weight, and available shipping method.
Any applicable shipping charges will be displayed before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow up to 48 hours for tracking information to become active after the shipment has been dispatched.
Delivery Delays
Ebenezer Commerce is not responsible for delays caused by circumstances beyond our control, including carrier delays, severe weather, natural disasters, holidays, customs delays, or other unforeseen circumstances.
If your tracking information indicates that your package has been delivered but you cannot locate it, please check with household members, neighbors, and your local carrier before contacting us.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an incorrect shipping address after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped.
Once an order has been shipped, we may be unable to change the delivery address.
Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us as soon as possible.
For damaged packages, we may request photos of the product and packaging to help us investigate the issue with the shipping carrier.
Ebenezer Commerce is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout.
International Shipping
International shipping may be available for selected products and destinations.
Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country, unless otherwise stated at checkout.
International delivery times may vary due to customs processing and local carrier conditions.
Contact Us
If you have questions about your order or our Shipping Policy, please contact our customer support team.
Ebenezer Commerce
Customer Support